When reporting spam that slips past the filters, it is essential that we receive the full message headers from a message. Additionally, sometimes our Support department may request the full headers from an email message in order to troubleshoot mail delivery problems. Please follow these instructions to obtain and forward full message headers in Microsoft Outlook 2000 or XP.
- Right-click on the message you want to forward and select Options
- Right-click in the Internet Headers window and choose Select All
- Right-click again in the Internet Headers window and choose Copy
- Hit Close to close the Internet Headers window.
- Hit Forward on the original message. Enter This e-mail address is being protected from spambots. You need JavaScript enabled to view it as the To: address (assuming that the message is being forwarded to report spam. If our support department requested the message, change the email address accordingly).
- Right-click in the top of the Message Body window and select Paste.
- Send the message.